Free Shipping for All Orders Over $100


I haven’t received my order confirmation email, what should I do?

Please double check your email inbox, spam/junk folder for the confirmation email.

What form of payment is accepted?

We currently accept Visa or Mastercards only.

How do I track my order?

All customers will receive a tracking number via e-mail within 7 working days from the day of order.

Will there be a restock for sold out items?

As each design is unique, we do not restock products that have already sold out.

How do I cancel my order?

Unfortunately, exchanges and refunds are strictly NOT allowed for a change of mind, size, colour, or quantity.

Can I combine my orders?

We are unable to make amendments to orders once they are successfully processed.

Return and Exchanges



What’s your return policy?

KYSSVA - All merchandise purchased are marked as final and are NOT ELIGIBLE for returns and/or refunds. Please note that exchanges/refunds are only available for items that are manufacturing defects. If you by any chance receive a defected item, please ensure that the product is unused with no additional damage, and remains in its original packaging with no evidence of service, alteration, wear, fragrance, or blemishes of any kind. You may contact us at stating your order ID along with photo proof to further the matter.


Exchanges and refunds are STRICTLY NOT ALLOWED for change of mind, size, colour, or quantity.


KYSSVA - All skincare sales are final and non refundable.

What should I do if I receive a wrong product or product with noticeable defects?

Please contact us at along with a snapshot your order ID and a member of staff shall attend to this as soon as possible.


Product Information - Kyssva & Sequential



Are the masks suitable for everyday use?

Kyssva products are suitable for everyday use.

Are your products suitable for all skin types?

Kyssva products are suitable for all skin types. Please refer to the ingredient lists to avoid any allergies.

Is it suitable for pregnancy use?

Our products are safe for pregnancy use, however, it is advisable to consult your doctor if you have any concerns about the ingredients used 💕 Please refer to the ingredient lists at the description tab to avoid any allergies.

Are your products cruelty free?

Our products are 100% cruelty-free which means no animal testing has been done.

What is the expiry date?

Expiry date is stated on every sheet / every tub 💕





When will my order be shipped?

All orders should take 7-14 working days (excluding weekends and public holidays) to be fulfilled.

It's been over 14 days since my order shipped and I have yet to receive anything.

Please contact us at along with a snapshot your order ID and a member of staff shall attend to this as soon as possible.

Does the shipping cost for international order include customs, duties and/or taxes?

Customs, duties, and taxes are not included in the total price of the merchandise upon checkout. We ship all international orders delivery duties unpaid (DDU), which means additional fees may/or may not occur once the parcel reaches its destination and must be paid by the recipient.

Do you ship internationally?

We ship to



Australia, Indonesia, Philippines, Singapore, Thailand, Vietnam, Hong Kong SAR, Japan, Macao SAR, South Korea, Taiwan, Brunei



United Kingdom, United States, Canada