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1. What forms of payment do you accept?

For now, we are only accepting credit card payments. In the future, we will open up more channels.

2. Why can’t I find my order confirmation email?

Please double check your email inbox, spam/junk folder for the order confirmation email.

3. How do I track my order?

You can track through our backend system where we will share with you the status of your order.


1. When can I expect to receive my order?

Based on only fulfillment partners, we are looking at approximately 1 week or less.

2. Where does KYSSVA ship?

Currently we only do local (Singapore) delivery. In the future, we will extend it out to other Southeast Asian countries.

3. How much is the shipping cost?

Shipping cost is included inside every purchase. Therefore, there is no need to pay additional fees on top of it.



1. How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions, feel free to reach out to us at

2. Are your products suitable for all skin types?

Our products are appropriate for all skin types. Please refer to the ingredient list to avoid any allergies.

3. Are your products safe to use during pregnancy?

Our products are safe to use during pregnancy. However, it is advisable to consult your doctor if you have any concerns about the ingredients used. Please refer to the ingredient lists to avoid any allergies.

4. Where are your products made and formulated?

The products are made and formulated in Singapore.

5. What is the expiry date for each product?

The expiry date can be found on each product.


6. Are KYSSVA products clean?

Yes, our products are cruelty-free and do not contain any toxic ingredients that are harmful to our skin. All our products are also free from synthetic fragrance.

7. What is the skin microbiome about?

On the surface of your skin sits an organic ecosystem made up from billions of bacteria called the microbiome. It forms the first layer of defense for your skin against external influences. In order for your skin microbiome to be healthy, it must be balanced and therefore, it is so important to use products with the right ingredients to achieve that. 


Head to our Know Your Skin page for more on skin microbiome!


8. What are the benefits of freeze-dried skincare?

Freeze-Dried skincare is the latest skin tech in the market. It is environmentally conscious and is clean and free from preservatives. Because of the freeze-drying process, we are able to preserve the potency of active ingredients and that helps to improve absorption and efficacy.


9. What is Sequential Skin about?

Sequential Skin’s microbiome test is the most comprehensive test of our skin health in the market. Developed by a group of scientists and researchers, the Sequential Skin test will give you a clear and in-depth report of your Skin Microbiome Diversity Index score which reflects the state of your skin microbiome, how to care for it and what ingredients you should be using. It will also assess the effects that your physical environment has on your skin and highlight the true age of your skin.


Click here for more information and try it yourself today!

Read more about Sequential Skin here.


Return & Exchanges

1. What is your return policy?

All sales are final. We do not offer refunds or exchanges, nor do we allow cancellations or returns. KYSSVA reserves the right to refuse any return at any time.


2. What should I do if I receive the wrong product?

We apologize if you receive a product that is different from what you’ve ordered. Please contact us at and include your order ID and photo of the item within 48 hours of receiving your order and we’ll be sure to get it sorted out!

3. What should I do if my product is damaged?

We apologize if you receive a damaged item. Please contact us at and include your order ID and photo of the damaged item within 48 hours of receiving your order and we’ll be sure to get it sorted out!

Customer FAQ

1. I have a question about my skin and/or your products?

We’ve got your back! Email us at and we will get back to you shortly.